Returns & Exchanges
At Gnomon Watches, we strive for complete satisfaction with your timepiece; if you are not entirely happy, we offer a 14-day return policy for items in original, unworn condition. Please ensure all protective films and tags remain intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and reason for return to receive an official Return Authorization (RA) number.
Prepare the Package
Securely pack the watch in its original presentation box, including all warranty cards, manuals, and accessories, to prevent damage during transit.
Ship the Item
Affix the provided shipping label and send the package back to our Singapore service center using a trackable and insured courier service.
Inspection and Refund
Once our master watchmakers verify the item's condition, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing